Welcome Statement Thank you for shopping with OTTER KNOLL GRAIN LLC. We aim to get your consumer electronics to you securely, fully functional and within our stated delivery schedule.
Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays.
Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 7-14 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays.
Shipment Confirmation and Order Tracking Once your order has shipped, you will get a shipment notification email that includes your tracking reference. Tracking details typically become available within 24-48 hours after shipment is scanned by the courier network.
Incorrect Address Disclaimer Please double-check your shipping address for accuracy and completeness before finalizing your purchase. OTTER KNOLL GRAIN LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply.
Lost or Damaged Packages Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will review the situation and work to resolve the issue as quickly as possible.
Electronics Usage Notice All electronic goods should be operated and maintained following the user guidance supplied with each unit. OTTER KNOLL GRAIN LLC is not liable for faults or harm resulting from improper setup, unauthorized opening, incompatible power sources or misuse of the products.
International Shipping, Customs and Contact Information For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. If you have any questions regarding this Shipping Policy, please contact us: Trade Name: OTTER KNOLL GRAIN LLC E mail: info@cinderfabric.com Business address: 6764 Liberty Rd, Campbellsville KY 42718, United States Phone Number: +1 4523944253
